Frequently Asked Questions
Everything you need to know about your gear and orders.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. Larger items like treadmills or weight benches may require freight shipping and can take 7-10 business days.
What is your return policy on footwear?
We offer a 30-day return policy on all footwear. Shoes must be in their original packaging and in unworn, 'like-new' condition to qualify for a full refund.
Do you offer warranties on professional-grade gear?
Yes, most of our professional equipment comes with a manufacturer's warranty. Specific duration varies by brand, typically ranging from 1 to 5 years.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly from our carrier's website.
Do you provide team or bulk purchase discounts?
Absolutely. For school teams, clubs, or corporate bulk orders, please contact our sales team at [email protected] for a custom quote.
Are the products on Sportsmart authentic?
We are an authorized retailer for all brands we carry. Every product sold on Sportsmart is 100% authentic and sourced directly from the manufacturers.